Privacy Policy
How The Thread Therapy handles personal data when you browse, create an account or place an order.
Information we collect
We may collect your name, email address, phone number, account details, delivery address, order details, customer-support communications, cookie preferences and transaction references needed to operate the store. If you voluntarily opt in to WhatsApp order updates, we also use the phone number you provide for transactional messages.
Why we use information
We use personal data to create and secure accounts, process and fulfil orders, provide order tracking and support, prevent fraud, maintain records, improve the service and comply with applicable legal obligations. Optional analytics or marketing storage is used only according to the cookie preferences available on this website.
Payments
Payments are initiated through Razorpay Checkout. The Thread Therapy does not intentionally collect or store your card number, CVV, UPI PIN or banking password on its own servers. Razorpay and relevant payment participants process payment information under their own terms and privacy practices.
Service providers and sharing
We may use service providers for hosting, authentication/database services, image delivery, payments, communications and order fulfilment. Information is shared only as reasonably necessary for those services, legal compliance, fraud prevention or protection of rights. We do not sell personal data.
Location and cookies
The delivery-location feature requests browser location only after you choose to use it. The storefront does not intentionally retain precise coordinates from that check. Necessary browser storage keeps the bag and cookie choices. Optional cookie categories remain subject to your preferences.
Retention and security
We retain information for as long as reasonably required for orders, support, security, accounting and legal obligations. We use access controls and service-provider security features, but no internet system can promise absolute security.
Your choices and requests
You may update available account information and change cookie preferences. For access, correction or deletion requests relating to information controlled by The Thread Therapy, email threadtherapy22@gmail.com. Some records may need to be retained where required for legal, tax, fraud-prevention or dispute purposes.
Contact
Privacy questions may be sent to threadtherapy22@gmail.com or raised by phone/WhatsApp at +91 98188 07782. This policy may be updated when the store, providers or applicable requirements change.