Shipping Policy
Handmade processing and delivery information for The Thread Therapy orders.
Delivery charges
Delivery charges are paid by the customer directly to the delivery person at the time of delivery. The applicable amount is shown with the order whenever it has been updated by the store.
Processing time
Each crochet piece is handmade and generally takes approximately 5–10 business days per piece before dispatch. This is processing time, not courier transit time. Multi-piece, customised or unusually complex orders may require additional processing time.
Dispatch and delivery
Once dispatched, available courier or tracking details may be added to your order. Delivery timing varies by destination and courier operations. We do not present courier estimates as guaranteed delivery dates unless expressly confirmed in writing.
Tracking
Use the Track Order page with your order ID and order email. Where a courier tracking URL or AWB number is available, it will be shown with the order status.
Delays, loss or incorrect delivery
If an order is materially delayed beyond the communicated schedule, appears lost, or is delivered incorrectly, contact threadtherapy22@gmail.com or +91 98188 07782 with the order number. We will review the shipment and provide the remedy required by the circumstances and applicable law.
Address accuracy
Customers should provide a complete and accurate delivery address and reachable phone number. If a shipment is returned because the supplied address was materially incorrect or delivery could not be completed, contact support so available next steps can be reviewed.